Home > Dealer Login > RMA Request Procedure

RMA Request Procedure for XBLUE's Customers

  1. Fill out all of the information requested on the RMA Request Form.
    * Fax the form along with a cover sheet to: 913-599-3877 Attn: Repair Department
    Or
    * Email the Word document to: RMA@xbluenetworks.com
    Once the form is received by the XBLUE Authorized Repair Facility an RMA number will be generated.
    The RMA number will then be Faxed or Emailed to the customer contact
    information provided. The RMA Request form must be included in the shipment that is being sent in for repair and return to the XBLUE Authorized Repair Facility.
    Freight costs incurred to send in defective equipment will be the responsibility of the customer.
    Once the equipment is received at the XBLUE Authorized Repair Facility, the equipment will be repaired and shipped within (10) business days by ground shipment.
  2. A tracking number will be provided to the customer the same day that the equipment ships, either by fax or by email depending on how the request was received at the XBLUE Authorized Repair Facility.
Download Forms